![[DeafVision Billing Policies]](_pix/007.jpg)
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Billing Policies and Procedures
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Please take a moment to familiarize yourself with our Billing Policies and Terms of Service.
Payment Methods
We accept checks, money orders and credit card payments. Checks/money orders should be made payable to "DeafVision, Inc." and mailed to:
DeafVision Accounts
P.O. Box 14431
San Francisco, CA 94114
USA
There is a $35 service fee for returned (bounced) checks.
Credit Card Payments
We currently accept American Express, Discover, Master Card and Visa. While we have a Merchant account and Authorize.net, at this time we prefer to accept credit card payments through Pay Pal. Pay Pal makes it easier for both you and us to easily track your payment.
If you wish to pay for your account using your credit card, you may do so at our Payment Center.
Please note that for security purposes we do not keep customer credit card information on file. Each time you pay for an invoice you will need to re-enter your information unless you have a verified Pay Pal account.
Due Date / Late Fees
Please promptly pay your service bill by the due date listed on your invoice.
All invoices are sent by email only. We do not mail invoices. Invoices are given a fifteen (15) day grace period unless otherwise noted on invoice. Your payment must be
received by (not postmarked by) the due date stated on your invoice or a late charge of $25 may be applied to your account per past due invoice. Late charges are non-negotiable. Please do not ask us to waive them. Invoices that are thirty (30) days or more past due are also subject to a 1.5% monthly finance charge. The minimum finance charge is $0.50.
If your payment is not received by due date your account may be placed on hold or deactivated until payment is received in full. If your account is placed on
hold, you will not be able to access your web files or email until your account is brought up-to-date. If your account is deactivated, your web files and email will be removed from our server. An additional $25 reactivation charge will apply to have your account reinstated. The $25 reactivation fee is in addition to any late fees and financial charges incurred by your account.
Authorized Contacts / Address Changes
Please notify DeafVision Accounts any time your authorized contacts, billing and/or email address changes. If you do not receive an invoice because your email and/or authorized contact responsible for billing has changed and you did not notify us, your business/organization will still be liable for any late and finance charges incurred. It is the responsibility of each customer to keep this information up-to-date with DeafVision. We have no way of knowing your new information if you do not tell us.
Cancellations
All accounts are automatically renewed upon expiration date unless cancelled by customer at least seven (7) days prior to renewal date.
If you decide to cancel your account, you must give at least seven (7) days advance notice to DeafVision in writing by email or fax from the Administrative or Webmaster email address we have on file for your account. You can cancel up to thirty (30) days in advance. Domain registration renewal cancellations require a forty-five (45) day notice as domains are automatically renewed by the system.
If you are moving your website to a new server, you still need to send a cancellation notice to DeafVision. We have no way of knowing you wish to cancel your account unless you tell us. Your account will continue to incurr charges until you have officially cancelled it. You are liable for all hosting and other services provided up until the day we receive and confirm your cancellation request. Please remember that even if you are not using your account, it is still using up space and resources on our server and you will continued to be charged for service until you officially cancel the account.
Send cancellation requests to DeafVision Accounts or fax 1 (415) 449-3674. You will receive a confirmation by email from DeafVision Accounts within 72 hours. If you do not receive a confirmation, please contact DeafVision Accounts again to ensure that your cancellation request was received. Your account will not be cancelled until we officially acknowledge your cancellation request via email.
Collection Procedures
Should your account become past due, you will receive a reminder notice via email that your payment is past due. Should your account become thirty (30) or more days past due your account may be put on hold or deactivated, your data and email may be deleted from our servers and your account referred to either our attorney or a collection agency. In addition to the amount owed, you will also be held liable for any attorney, court and/or collection agency service fees that are incurred in the collection of your account.
Refunds
DeafVision is proud to offer a forty-five (45) day money back guarantee. If you're not 100% completely satisfied with our web hosting services, simply contact us from the email you signed up from to request account cancellation. If you cancel within the forty-five (45) days of account activation, you will be given a full refund, excluding setup, domain registration and any other fees for additional services you may have requested that weren't included with your web hosting plan. No refunds are offered after the initial forty-five (45) days.
Contact Information
Please feel free to contact us anytime you have questions or need clarification about an invoice or our Billing Policies.
Thank you for hosting with DeafVision, Inc. We appreciate your business.
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