![[DeafVision Tech Support Policies]](_pix/007.jpg)
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Tech Support Policy
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We love helping our customers and are proud to offer some of the very best FREE tech support services in the industry!
That said, it's important for our customers to understand that the amount you pay for your web hosting account does not cover the cost of tech support time. Your hosting fees go toward the following:
- Web space used for your files on the server
- Bandwidth / traffic costs used by your website
- 24/7 Server Monitoring
- Ultra-fast connections
- Server, equipment, software and maintanence
- Server security
Many companies today are starting to charge $45-$75 per tech support ticket. This is because the cost of providing tech support often far exceeds what the customer pays for their hosting account.
By hosting with us, we serve as your hostmaster. Our job is to focus on running the server your website and email are hosted on and to resolve any server-related issues that may come up. We do not modify your content or help you build your website. We also can't install custom scripts for you, help you troubleshoot your HTML, Perl or PHP code or teach you how to use MySQL. The later is the job of your Webmaster or IT person. If your Webmaster or IT person needs assistance, our web development team (a separate department at DeafVIsion) can be hired to assist.
What we provide free support for: Technical issues or questions that are directly related to our servers. For example, if you wanted to know which version of PHP is installed on the server you're hosted on, or your email is bouncing and you're not sure why, contact us and we'll be happy to assist you.
What we don't provide free support for: Software and script-related problems, programming, HTML, web design and/or database issues. This includes Fantastico scripts and web-builder software that's provided with our hosting services. While we offer the software as a courtesy for your use, we do not provide tech support for it. We also don't provide free consulting services. These and other services may be provided for an additional fee but are not part of our free tech support.
When contacting us, please be sure to include your name, email address, domain name and the server you are hosted on. This information will allow us to quickly bring up your records to help facilitate answering your technical support questions. Please also be sure to contact us from the authorized email address we have on file for your account. For the security of your account, we will not reply to unauthorized tech support requests.
We welcome your correspondence and look forward to assisting you.
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Privacy Policy